RT 5.0.1 Documentation
UPGRADING-3.2
UPGRADING FROM 3.2.0 AND EARLIER
There have been a number of rights changes. Now, if you want any user to be able to access the Admin tools (a.k.a. the Configuration tab), you must grant that user the "ShowConfigTab" right. Making the user a privileged user is no longer sufficient.
"SuperUser" users are no longer automatically added to the list of users who can own tickets in a queue. You now need to explicitly give them the "OwnTicket" right.
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