• NAME
• SYNOPSIS
• METHODS
  • Prepare
  • Commit

NAME

RT::Action::RecordComment - An Action which can be used from an external tool, or in any situation where a ticket transaction has not been started, to make a comment on the ticket.

SYNOPSIS

    my $action_obj = RT::Action::RecordComment->new(
        'TicketObj'   => $ticket_obj,
        'TemplateObj' => $template_obj,
    );
    my $result = $action_obj->Prepare();
    $action_obj->Commit() if $result;

METHODS

Prepare

Check for the existence of a Transaction. If a Transaction already exists, and is of type "Comment" or "Correspond", abort because that will give us a loop.

Commit

Create a Transaction by calling the ticket's Comment method on our parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header. The Transaction will be of type Comment. This Transaction can then be used by the scrips that actually send the email.