RTIR 4.0.1 Documentation

DocIndex

RTIR Documentation Index

RTIR's documentation can be found in POD form in the docs/ subdirectory of your RTIR install. Some things may be documented with specific tools (such as rt-mailgate) or with RT's standard documentation. Other topics will be documented in the perl modules that comprise RTIR.

RTIR's documentation is also available online at http://bestpractical.com/docs/rtir/.

Email

Create new IR via e-mail

Mailgate help: rt/bin/rt-mailgate --help

Reply from requestor on IR via e-mail

Mailgate help: rt/bin/rt-mailgate --help

Encrypting Mail with GnuPG

See RT::Crypt::GnuPG and "GnuPG Encryption" in AdministrationTutorial

Create new countermeasure via web-interface

"Creating a Countermeasure" in Tutorial

Managing Incident Responses

Merge IR

"Merging Tickets" in Tutorial

Split IR

"Splitting tickets" in Tutorial

Reject IR

"Rejecting an IR" in Tutorial

Bulk Reject IR

"Rejecting many IRs at once (bulk reject)" in Tutorial

Linking IRs to Incidents

Create new Incident from IR via 'Basics' section

"Linking IRs to Incidents" in Tutorial

Reply Reporters Incident

"Reply to Reporters" in Tutorial

Reply All Incident

"Reply to All" in Tutorial

"Linking Incidents to IRs, Investigations, etc." in Tutorial

"Linking Incidents to IRs, Investigations, etc." in Tutorial

"Linking Incidents to IRs, Investigations, etc." in Tutorial

"Linking Incidents to IRs, Investigations, etc." in Tutorial

Resolve Incident

"Resolving an Incident" in Tutorial

Resolve Incident & linked IR's and Investigations

"Resolving an Incident" in Tutorial

Quick resolve Incident

"Quick Resolve" in Tutorial

Abandon Incident

"Abandoning Incidents" in Tutorial

Bulk Abandon Incidents

"Abandoning Many Incidents at Once (Bulk Abandon)" in Tutorial

Launch Investigation

"Linking Incidents to IRs, Investigations, etc." in Tutorial

Correspond with Correspondent

"Correspond with Correspondent" in Tutorial

Remove Countermeasures

"Countermeasures" in Tutorial

Activate Countermeasures

"Countermeasures" in Tutorial

Split Countermeasures, Split Investigation, Split Incident

"Merging Tickets" in Tutorial

Merge Countermeasures, Split Investigation, Split Incident

"Merging Tickets" in Tutorial

These Actions are part of normal Ticket management in RT

Create new IR via web-interface
Create new Incident via web-interface
Reopen Incident
Comment Countermeasures via web-interface
Steal Countermeasures
Reply IR via web-interface
Comment IR via web-interface
Reply from correspondent on Investigation via e-mail
Reply from correspondent on Countermeasures via e-mail
Comment on Investigation via web-interface
Resolve IR
Reopen IR
Update Incident via e-mail
Comment Incident via web-interface
Resolve Investigation
Reopen Investigation
Steal Investigation
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