RT 4.4.1 Documentation

Upgrade/Upgrade-sla

NAME

upgrade-sla - upgrade SLA extension installs to core SLA feature

SYNOPSIS

    # Run upgrade after upgrading RT to 4.4.x
    upgrade-sla
    upgrade-sla --verbose # see more output while running the upgrade

DESCRIPTION

This upgrade script examines data from RTs that previously used RT::Extension::SLA and migrates the data to the configuration required for core SLA functionality. This includes moving SLA values from the SLA custom field to the core RT field and enabling the SLA feature for queues that appear to have it configured. Some old scrips, actions, and conditions are also cleaned up.

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