RT::Action::RecordComment - An Action which can be used from an external tool, or in any situation where a ticket transaction has not been started, to make a comment on the ticket.
my $action_obj = RT::Action::RecordComment->new( 'TicketObj' => $ticket_obj, 'TemplateObj' => $template_obj, ); my $result = $action_obj->Prepare(); $action_obj->Commit() if $result;
Check for the existence of a Transaction. If a Transaction already exists, and is of type "Comment" or "Correspond", abort because that will give us a loop.
Create a Transaction by calling the ticket's Comment method on our parsed Template, which may have an RT-Send-Cc or RT-Send-Bcc header. The Transaction will be of type Comment. This Transaction can then be used by the scrips that actually send the email.← Back to index