RT for Incident Response is an open source, industrial-grade
incident-handling tool designed to provide a simple, effective
workflow for members of CERT and CSIRT teams. It allows team members
to track, respond to and deal with reported incidents and features a
number of tools to make common operations quick and easy. RTIR is
built on top of RT, which is also available for free from Best
Practical Solutions at http://www.bestpractical.com/rt/.
RT and RTIR are commercially-supported software. To purchase support,
training, custom development, or professional services, please get in
touch with us at <sales@bestpractical.com>.
REQUIRED PACKAGES:
------------------
o RT version 4.4.1 or later.
o Net::Whois::RIPE 1.31 is bundled with RTIR for compatibility with the
API RTIR uses and for a fix to run without warnings under perl 5.18.
Upgrade instructions:
-----------------------
If you've installed a prior version of RTIR, you will need to follow
special steps to upgrade. See the docs/UPGRADING file for detailed
information.
Installation instructions:
--------------------------
1) Install the current release of the RT 4.4 series following RT's
regular installation instructions
2) Run "perl Makefile.PL" to generate a makefile for RTIR.
3) Install any extra Perl modules RTIR needs that aren't already
installed. The output from the previous step will list new
modules needed, or if existing modules need to be upgraded to a
newer version.
4) Type "make install".
5) Activate the RTIR extension by putting the following line in your
RT's etc/RT_SiteConfig.pm file:
Plugin('RT::IR');
6a) If you are installing RTIR for the first time, initialize the RTIR
database by typing "make initdb".
WARNING: Do not attempt to re-initialize the database if you are
upgrading.
6b) If you are UPGRADING from a previous installation, read the
UPGRADING file for instructions on how to upgrade your
database.
7) Stop and start your web server.
Configuring RTIR
----------------
1) Using RT's configuration interface, add the email address
of the Network Operations Team (the people who will handle
activating and removing network blocks) as AdminCc on the
Countermeasures queue.
RT -> Queues -> Countermeasures -> Watchers
2) You may want to modify the email messages that are automatically
sent on the creation of Investigations and Countermeasures.
RT -> Queues -> <Select RTIR's Queue> -> Templates.
RT -> Global -> Templates.
3) By default, RT ships with a number of global Scrips. You should use
RT's configuration interface to look through them, and disable any
that aren't apropriate in your environment.
RT -> Queues -> <Select RTIR's Queue> -> Scrips.
RT -> Global -> Scrips.
4) Add staff members who handle incidents to the DutyTeam group.
RT -> Configuration -> Groups -> DutyTeam -> Members.
5) You can override values defined in RTIR_Config.pm by creating
RTIR_SiteConfig.pm in /opt/rt4/etc/ and adding your customizations.
SETTING UP THE MAIL GATEWAY
---------------------------
An alias for the Incident Reports queue will need to be configured.
Add the following lines to /etc/aliases (or your local equivalent):
rtir: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports' --action correspond --url http://rt.example.com/"
You should substitute the URL for RT's web interface for http://rt.example.com/.
o If your webserver uses SSL, rt-mailgate will require several new
Perl libraries. See the RT README for more details on this option.
o See "perldoc /opt/rt4/bin/rt-mailgate" for more info about the rt-mailgate
script.
o If you're configuring RTIR with support for multiple constituencies, please
refer to the instructions in the file docs/Constituencies.pod which is also
viewable here http://www.bestpractical.com/docs/rtir/4.0/Constituencies.html
Documentation for RTIR
----------------------
* Documents included with RTIR are also available for browsing at
http://www.bestpractical.com/docs/rtir/4.0/
* This README file
* docs/UPGRADING
* docs/UPGRADING-*
Version specific upgrading files. If upgrading from 3.0, you
would read the UPGRADING-3.0, UPGRADING-3.2, and UPGRADING-4.0 files.
* docs/Tutorial.pod
( also at http://bestpractical.com/docs/rtir/4.0/Tutorial )
Extended information about ticket merging
* docs/Constituencies.pod
( also at http://bestpractical.com/docs/rtir/4.0/Constituencies )
Information about setting up RTIR with multiple user constituencies
* docs/AdministrationTutorial.pod
( also at http://bestpractical.com/docs/rtir/4.0/AdministrationTutorial )
Information about setting up RTIR for Administrators
* etc/RTIR_Config.pm
(Contains a number of RTIR-specific configuration options and
instructions for their use)
http://www.bestpractical.com/docs/rtir/4.0/RTIR_Config.html
* RTIR mailing list
Subscribe by sending mail to rtir-request@lists.bestpractical.com
DEVELOPMENT
-----------
If you would like to run RTIR's tests, you need to set a few environment
variables:
RT_DBA_USER - a user who can create a database on your RDBMS
(such as root on mysql)
RT_DBA_PASSWORD - the password for RT_DBA_USER
To run tests:
$ RTHOME=/opt/my-rt perl Makefile.PL
$ RT_DBA_USER=user RT_DBA_PASSWORD=password make test
These are intended to be run before installing RTIR.
Like RT, RTIR expects to be able to create a new database called rt4test
on your system
REPORTING BUGS
--------------
To report a bug, send email to rtir-bugs@bestpractical.com.
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