- RT Authentication
- Internal Authentication
- External Authentication
- Via your web server, aka $WebRemoteUserAuth, aka REMOTE_USER
- Via RT's login form, aka RT::Authen::ExternalAuth
RT allows for several different ways to authenticate users including an internal user management system and a number of ways to integrate with existing authentication systems.
RT's native internal authentication system provides administration tools to manage usernames and passwords. If you plan to run your RT as a stand-alone system and don't need to use accounts associated with any other system, this may be all you need. The administration pages under Admin → Users provide new user creation as well as password setting and control of RT's privileged flag for existing users.
There are two primary types of external authentication: in one you type your username and password into RT's login form, and in the other your web server (such as Apache) handles authentication, often seamlessly, and tells RT the user logged in.
The second is supported by RT out of the box under the configuration option
$WebRemoteUserAuth and other related options. The first is supported by an RT extension named "RT::Authen::ExternalAuth". These two types may be used independently or together, and both can fallback to RT's internal authentication.
No matter what type of external authentication you use, RT still maintains user records in its database that correspond to your external source. This is necessary so RT can link tickets, groups, rights, dashboards, etc. to users.
All that is necessary for integration with external authentication systems is a shared username or email address. However, in RT you may want to leverage additional information from your external source. Synchronization of users, user data, and groups is provided by an extension named "RT::Extension::LDAPImport". It uses an external LDAP source, such an OpenLDAP or Active Directory server, as the authoritative repository and keeps RT up to date accordingly. This can be used in tandem with any of the external authentication options as it does not provide any authentication itself.
This type of external authentication is built-in to RT and bypasses the RT login form. Instead, RT defers authentication to the web server which is expected to set a
REMOTE_USER environment variable. Upon a request, RT checks the value of
REMOTE_USER against its internal database and logs in the matched user.
It is often used to provide single sign-on (SSO) support via Apache modules such as
mod_auth_kerb (to talk to Active Directory).
$WebRemoteUserAuth is widely used by organizations with existing authentication standards for web services that leverge web server modules for central authentication services. The flexibility of RT's
$WebRemoteUserAuth support means that it can be setup with almost any authentication system.
When configuring Apache to protect RT, remember that the RT mail gateway uses the web interface to upload the incoming email messages. You will thus need to provide an exception for the mail gateway endpoint.
An example of using LDAP authentication and HTTP Basic auth:
<Location /> Require valid-user AuthType Basic AuthName "RT access" AuthBasicProvider ldap AuthLDAPURL \ "ldap://ldap.example.com/dc=example,dc=com" </Location> <Location /REST/1.0/NoAuth/mail-gateway> <IfVersion >= 2.4> # For Apache 2.4 Require local </IfVersion> <IfVersion < 2.4> # For Apache 2.2 Order deny,allow Deny from all Allow from localhost Satisfy any </IfVersion> </Location>
All of the following options control the behaviour of RT's built-in external authentication which relies on the web server. They are documented in detail under the "Authorization and user configuration" section of
etc/RT_Config.pm and you can read the documentation by running
The list below is meant to make you aware of what's available. You should read the full documentation as described above.
Enables or disables RT's expectation that the web server will provide authentication using the
REMOTE_USER environment variable.
REMOTE_USER on every request rather than the initial request.
When this is off, users will remain logged into RT even after
REMOTE_USER is no longer provided. This provides a separation of sessions, but it may not be desirable in all cases. For example, if a user logs out of the external authentication system their RT session will remain active unless
$WebRemoteUserContinuous is on.
If true, allows internal logins as well as
REMOTE_USER by providing a login form if external authentication fails. This is useful to provide local admin access (usually as root) or self service access for people without external user accounts.
Enables or disables auto-creation of RT users when a new
REMOTE_USER is encountered.
Specifies the default properties of auto-created users.
Tells RT to compare
REMOTE_USER to the
Gecos field of RT users instead of the
RT::Authen::ExternalAuth is an RT extension which provides authentication using RT's login form. It can be configured to talk to an LDAP source (such as Active Directory), an external database, or an SSO cookie.
The key difference between
$WebRemoteUserAuth and RT::Authen::ExternalAuth is the use of the RT login form and what part of the system talks to your authentication source (your web server vs. RT itself).
There are two modes of operation in RT::Authen::ExternalAuth: info and auth. Usually you want to configure both so that successfully authenticated users also get their information pulled and updated from your external source.
Auth-only configurations are rare, and generally not as useful.
Info-only configurations are commonly setup in tandem with
$WebRemoteUserAuth. This lets your web server handle authentication (usually for SSO) and
RT::Authen::ExternalAuth ensures user data is updated every time someone logs in.
RT::Extension::LDAPImport provides no authentication, but is worth mentioning because it provides user data and group member synchronization from any LDAP source into RT. It provides a similar but more complete sync solution than RT::Authen::ExternalAuth (which only updates upon login and doesn't handle groups). It may be used with either of RT's external authentication sources, or on it's own.← Back to index