• NAME
• DESCRIPTION

NAME

RT::Action::RTIR_SetHowReported

DESCRIPTION

Sets the "How Reported" custom field based on the interface RT reports was used to create the ticket. See "CurrentInterface" in RT for the list of interfaces RT can detect.

This action does nothing if the interface is not in the list of values for "How Reported", so you can safely remove values in the custom field configuration if some don't make sense for your reporting.

This action also does nothing if a value is already set.