RT 5.0.6 Documentation
RT::Report::Tickets
NAME
RT::Report::Tickets - Ticket search charts
DESCRIPTION
This is the backend class for ticket search charts.
METHOD
_DoSearch
Subclass _DoSearch from our parent so we can go through and add in empty columns if it makes sense.
Besides it, for cases where GroupBy/Calculation couldn't be implemented via SQL, we have to implement it in Perl, like business hours, time duration, custom date ranges, etc.
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