• NAME
• DESCRIPTION

NAME

  RT::Action::Forward

DESCRIPTION

Forward allows forwarding of a ticket or ticket transaction to the specified email, optionally with some content to use as the content of the forward transaction that is added to the ticket.

To use with rt-crontool, specify the email with --action-arg:

    --action RT::Action::Forward
    --action-arg "your_email@domain.com"

To forward a ticket exclude the --transaction arg and to forward a ticket transaction include it:

    --transaction [first|last]

It is not possible to forward a specific ticket transaction at this time, just the first or last transaction.

To specify the content of the forward transaction create a template and specify it with --template:

    --template "Your Template"

The template may include the following headers:

To

Set To email addresses that will receive a copy of the forward email.

If --action-arg "your_email@domain.com" is passed, then "your_email@domain.com" will replace the "To" header in the template.

Cc

Set Cc email addresses that will receive a copy of the forward email.

Bcc

Set Bcc email addresses that will receive a copy of the forward email.

Subject

Set Subject header to control the subject of the forward email.