RT 5.0.7 Documentation

RT::Report::Tickets

NAME

RT::Report::Tickets - Ticket search charts

DESCRIPTION

This is the backend class for ticket search charts.

METHOD

_DoSearch

Subclass _DoSearch from our parent so we can go through and add in empty columns if it makes sense.

Besides it, for cases where GroupBy/Calculation couldn't be implemented via SQL, we have to implement it in Perl, like business hours, time duration, custom date ranges, etc.

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