RT 5.0.6 Documentation


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RT::ExternalStorage::Dropbox - Store files in the Dropbox cloud


        Type => 'Dropbox',
        AccessToken => '...',


This storage option places attachments in the Dropbox shared file service. The files are de-duplicated when they are saved; as such, if the same file appears in multiple transactions, only one copy will be stored in Dropbox.

Files in Dropbox must not be modified or removed; doing so may cause internal inconsistency. It is also important to ensure that the Dropbox account used has sufficient space for the attachments, and to monitor its space usage.


In order to use this storage type, a new application must be registered with Dropbox:

  1. Log into Dropbox as the user you wish to store files as.

  2. Click Create app on https://www.dropbox.com/developers/apps

  3. Choose Dropbox API app as the type of app.

  4. Choose App Folder for the Type of Access; your application only needs access to files it creates.

  5. Enter a descriptive name -- Request Tracker files is fine.

  6. Check the checkbox for Terms and Conditions (if present) and then click Create App.

  7. Under Generated access token, click the Generate button.

  8. Copy the provided value into your RT_SiteConfig.pm file as the AccessToken:

            Type => 'Dropbox',
            AccessToken => '...',   # Replace the value here, between the quotes
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