RT 5.0.4 Documentation

Customizing/Timezones in charts

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Every date in RT's DB is stored in UTC format. This affects charts grouped by time periods (Annually, Monthly, etc.), in that they are by default shown in UTC. To produce charts that are in a specific timezone, we have to use database-specific functions to convert between timezones; unsurprisingly, each DB has very different requirements.


This code is experimental; you can enable it using the $ChartsTimezonesInDB configuration option.


MySQL and MariaDB

The time adjustment cannot simply be converted using a numeric time shift, as this shift value depends on the daylight saving time properties of the time zone.

MariaDB and MySQL 4.1.3 and later support timezones. The database administrator must fill special tables with up-to-date timezone data. On modern systems, this is usually a simple case of:

    mysql_tzinfo_to_sql /usr/share/zoneinfo | mysql -u root mysql

MySQL's documentation recommends restarting the server after running this.

You can read more about MySQL's timezone support at: https://dev.mysql.com/doc/refman/5.7/en/time-zone-support.html

You can read more about MariaDB's timezone support at: https://mariadb.com/kb/en/mariadb/time-zones


PostgreSQL uses your operating system's functions to convert timezones. Thus, you don't need to do anything in particular except to make sure that the data in /usr/share/zoneinfo is up to date. On some systems this may mean upgrading a system package.

Note for users of Pg 7.2 and older or users upgraded from those

You should be sure that timestamps in RT DB have no TZ set. The TIMESTAMP column type in PostgreSQL prior to Pg 7.3 had timezone info by default; this has been removed in more recent versions. If your RT database has this embedded timezone info, you will need to alter the columns to remove them before enabling this feature.

Other databases

There is no implementation for Oracle or SQLite at current.



We use the timestamp type for all datetime fields. It either has timezone info or not, since by default Pg 7.3 and above have no timezone. Conversion is kinda tricky:

    timezone('Europe/Moscow', timezone('UTC', column_without_tz_info))
    timezone('to_tz', timezone('from_tz', column_without_tz_info))

This function flips the HAS_TZ flag on the argument, and moves the timestamp to UTC. The first call makes no conversion, but flips the HAS_TZ flag; the second call flips it back and does actual conversion.

For more information, See http://www.postgresql.org/docs/7.4/static/functions-datetime.html#FUNCTIONS-DATETIME-ZONECONVERT and http://www.postgresql.org/docs/7.4/static/datatype-datetime.html#DATATYPE-TIMEZONES

MySQL and MariaDB

Once timezone information is loaded into tables on the server, we have all the same set of named timezones in the system and DateTime (DateTime project has copy of the TZ data in a module).

MariaDB and MySQL 4.1.3 and later support CONVERT_TZ(TS, from, to). Note that it takes a timestamp, so it only supports limited date range (usually 1970-2038).


Look at FROM_TZ function.


Has no apparent timezone support.

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