RT 5.0.1 Documentation

Extending/Clickable links

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MakeClicky extension


MakeClicky detects various formats of data in headers and email messages, and makes them into links in RT's web UI.


You can configure which actions are enabled from RT config with the @Active_MakeClicky option, which should contain an ordered list of the actions you want to apply.

By default, RT provides two actions:


Detects http:// and https:// URLs and adds an [Open URL] link after the URL.


Detects URLs as httpurl format, but replaces the URL with a link. This action is enabled by default.

RTIR, an RT extension for CERT teams (not installed with core RT), shipps with several additional actions you can use: ip, ipdecimal, email, domain and RIPE.

Order of actions

The order of the actions is important in situations when you use multiple actions that could match the same block of text; only the first matching action from the list is applied. For example, it makes no sense to use httpurl and httpurl_overwrite at the same time, as both actions always match the same pieces of text.

How it works

Each action consists of regular expression and function that does text replacement. When you open the history of a ticket, RT searches in the text with the given regular expresion for matches. If it finds a match, it calls the function with the match as the argument, then replaces the matched text with the string returned by the function.

While RT only searches plaintext content, the actions can generate arbitrary HTML.

Writing custom MakeClicky actions

To extend the list of actions with your own types of data, use the provided callback. Specifically, create the file local/html/Callbacks/MyCallbacks/Elements/MakeClicky/Default.

It will be called with the following arguments:


An array reference of hash references. Modify this array reference to add your own types; the first matching type will be used. Each hashref should contain:


The name of the data format; this is used in the configuration file to enable the format.


A regular expression to match against.


The name of the action to run (see "actions", below)


A hash reference of 'actions'. Modify this hash reference to change or add action types. Values are subroutine references which will get called when needed. They should return the modified string. Note that subroutine must escape HTML.


A subroutine reference; modify it only if you have to. This can be used to add pre- or post-processing around all actions.


An undefined variable that should be replaced with a subroutine reference. This subroutine will be called twice, once with the arguments fetch => content_ref and once with store => content_ref. In the fetch case, if a cached copy is found, return the cached content, otherwise return a false value. When passed store, you should populate your cache with the content. The return value is ignored in this case.

Actions' arguments

A hash is passed to the action with two keys that always exist:


The full match of the regular expression; this is the block of text that will be replaced with action's result.


And arrayref with all of the match's capturing groups; for example if your regexp is qr{ticket\s+#(\d+)}, then the first element will be full match ("ticket #XXX"), the same as in 'value' key, but the second element of the array will be the id of a ticket (XXX). Using this, you can avoid reparsing the value in the action. Only the first eight groups of your regexps are passed to action.

Custom MakeClicky action example

Create a new file /opt/rt5/local/html/Callbacks/MyCallbacks/Elements/MakeClicky/Default with the content:

  $types   => []
  $actions => {}
  my $web_path = RT->Config->Get('WebPath');
  # action that takes ticket ID as argument and returns link to the ticket
  $actions->{'link_ticket'} = sub {
      my %args = @_;
      my $id = $args{'all_matches'}[1];
      return qq{<a href="$web_path/Ticket/Display.html?id=$id">$args{value}</a>};
  # add action to the list
  push @$types, {
      # name, that should be used in config to activate action
      name   => 'short_ticket_link',
      # regular expression that matches text 'ticket #xxx'
      regex  => qr{ticket\s+#(\d+)}i,
      # name of the action that should be applied
      action => 'link_ticket',

That's all; add short_ticket_link to the @Active_MakeClicky option in your RT_SiteConfig.pm, and restart your server. Creating a ticket with "ticket #1" in the body should cause that text to be automatically linked to the ticket in question.

Notes for custom clicky actions writers

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