RT 5.0.1 Documentation


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RT::LDAPImport - Import Users from an LDAP store


In RT_SiteConfig.pm:

    Set($LDAPOptions, [ port    => 636,
                        scheme  => 'ldaps',
                        raw     => qr/(\;binary)/,
                        version => 3,
                        verify  => 'required',
                        cafile  => '/certificate-file/path' ]);
    Set($LDAPBase, 'ou=People,o=Our Place');
    Set($LDAPFilter, '(&(cn = users))');
    Set($LDAPMapping, {Name         => 'uid', # required
                       EmailAddress => 'mail',
                       RealName     => 'cn',
                       WorkPhone    => 'telephoneNumber',
                       Organization => 'departmentName'});
    # If you want to sync Groups from LDAP into RT
    Set($LDAPGroupBase, 'ou=Groups,o=Our Place');
    Set($LDAPGroupFilter, '(&(cn = Groups))');
    Set($LDAPGroupMapping, {Name               => 'cn',
                            Member_Attr        => 'member',
                            Member_Attr_Value  => 'dn' });

Running the import:

    # Run a test import
    /opt/rt5/sbin/rt-ldapimport --verbose > ldapimport.debug 2>&1
    # Run for real, possibly put in cron
    /opt/rt5/sbin/rt-ldapimport --import


All of the configuration for the importer goes in your RT_SiteConfig.pm file. Some of these values pass through to Net::LDAP so you can check there for valid values and more advanced options.


Hostname or ldap(s):// uri:

Set($LDAPOptions, [ port => 636 ]);

This allows you to pass any options supported by the Net::LDAP new method.

Set($LDAPUser, 'uid=foo,ou=users,dc=example,dc=com');

Your LDAP username or DN. If unset, we'll attempt an anonymous bind.

Set($LDAPPassword, 'ldap pass');

Your LDAP password.

Set($LDAPBase, 'ou=People,o=Our Place');

Base object to search from.

Set($LDAPFilter, '(&(cn = users))');

The LDAP search filter to apply (in this case, find all the users).

    Set($LDAPMapping, {Name         => 'uid',
                       EmailAddress => 'mail',
                       RealName     => 'cn',
                       WorkPhone    => 'telephoneNumber',
                       Organization => 'departmentName'});

This provides the mapping of attributes in RT to attribute(s) in LDAP. Only Name is required for RT.

The values in the mapping (i.e. the LDAP fields, the right hand side) can be one of the following:

an attribute

LDAP attribute to use. Only first value is used if attribute is multivalue. For example:

    EmailAddress => 'mail',
an array reference

The LDAP attributes can also be an arrayref of LDAP fields, for example:

    WorkPhone => [qw/CompanyPhone Extension/]

which will be concatenated together with a space. First values of each attribute are used in case they have multiple values.

a subroutine reference

The LDAP attribute can also be a subroutine reference that does mapping, for example:

    YYY => sub {
        my %args = @_;
        my @values = grep defined && length, $args{ldap_entry}->get_value('XXX');
        return @values;

The subroutine should return value or list of values. The following arguments are passed into the function in a hash:


Instance of this class.


Net::LDAP::Entry instance that is currently mapped.


Boolean value indicating whether it's import or a dry run. If it's dry run (import is false) then function shouldn't change anything.


Hash reference with the currently processed mapping, eg. $LDAPMapping.

rt_field and ldap_field

The currently processed key and value from the mapping.


Hash reference with results of completed mappings for this ldap entry. This should be used to inject that are not in the mapping, not to inspect. Mapping is processed in literal order of the keys.

The keys in the mapping (i.e. the RT fields, the left hand side) may be a user custom field name prefixed with UserCF., for example 'UserCF.Employee Number' => 'employeeId'. Note that this only adds values at the moment, which on single value CFs will remove any old value first. Multiple value CFs may behave not quite how you expect. If the attribute no longer exists on a user in LDAP, it will be cleared on the RT side as well.

You may also prefix any RT custom field name with CF. inside your mapping to add available values to a Select custom field. This effectively takes user attributes in LDAP and adds the values as selectable options in a CF. It does not set a CF value on any RT object (User, Ticket, Queue, etc). You might use this to populate a ticket Location CF with all the locations of your users so that tickets can be associated with the locations in use.

Set($LDAPCreatePrivileged, 1);

By default users are created as Unprivileged, but you can change this by setting $LDAPCreatePrivileged to 1.

Set($LDAPGroupName,'My Imported Users');

The RT Group new and updated users belong to. By default, all users added or updated by the importer will belong to the 'Imported from LDAP' group.

Set($LDAPSkipAutogeneratedGroup, 1);

Set this to true to prevent users from being automatically added to the group configured by $LDAPGroupName.

Set($LDAPUpdateUsers, 1);

By default, existing users are skipped. If you turn on LDAPUpdateUsers, we will clobber existing data with data from LDAP.

Set($LDAPUpdateOnly, 1);

By default, we create users who don't exist in RT but do match your LDAP filter and obey $LDAPUpdateUsers for existing users. This setting updates existing users, overriding $LDAPUpdateUsers, but won't create new users who are found in LDAP but not in RT.

Set($LDAPGroupBase, 'ou=Groups,o=Our Place');

Where to search for groups to import.

Set($LDAPGroupFilter, '(&(cn = Groups))');

The search filter to apply.

    Set($LDAPGroupMapping, {Name               => 'cn',
                            Member_Attr        => 'member',
                            Member_Attr_Value  => 'dn' });

A mapping of RT attributes to LDAP attributes to identify group members. Name will become the name of the group in RT, in this case pulling from the cn attribute on the LDAP group record returned. Everything besides Member_Attr_Value is processed according to rules described in documentation for $LDAPMapping option, so value can be array or code reference besides scalar.

Member_Attr is the field in the LDAP group record the importer should look at for group members. These values (there may be multiple members) will then be compared to the RT user name, which came from the LDAP user record. See t/ldapimport/group-callbacks.t for a complex example of using a code reference as value of this option.

Member_Attr_Value, which defaults to 'dn', specifies where on the LDAP user record the importer should look to compare the member value. A match between the member field on the group record and this identifier (dn or other LDAP field) on a user record means the user will be added to that group in RT.

id is the field in LDAP group record that uniquely identifies the group. This is optional and shouldn't be equal to mapping for Name field. Group names in RT must be distinct and you don't need another unique identifier in common situation. However, when you rename a group in LDAP, without this option set properly you end up with two groups in RT.

You can provide a Description key which will be added as the group description in RT. The default description is 'Imported from LDAP'.

Set($LDAPImportGroupMembers, 1);

When disabled, the default, LDAP group import expects that all LDAP members already exist as RT users. Often the user import stage, which happens before groups, is used to create and/or update group members by using an $LDAPFilter which includes a memberOf attribute.

When enabled, by setting to 1, LDAP group members are explicitly imported before membership is synced with RT. This enables groups-only configurations to also import group members without specifying a potentially long and complex $LDAPFilter using memberOf. It's particularly handy when memberOf isn't available on user entries.

Note that $LDAPFilter still applies when this option is enabled, so some group members may be filtered out from the import.

Set($LDAPSizeLimit, 1000);

You can set this value if your LDAP server has result size limits.

Mapping Groups Between RT and LDAP

If you are using the importer, you likely want to manage access via LDAP by putting people in groups like 'DBAs' and 'IT Support', but also have groups for other non-RT related things. In this case, you won't want to create all of your LDAP groups in RT. To limit the groups that get mirrored, construct your $LDAPGroupFilter as an OR (|) with all of the RT groups you want to mirror from LDAP. For example:

    Set($LDAPGroupBase, 'OU=Groups,OU=Company,DC=COM');
    Set($LDAPGroupFilter, '(|(CN=DBAs)(CN=IT Support))');

The importer will then import only the groups that match. In this case, import means:

The import script will also issue a warning if a user isn't found in RT, but this should only happen when testing. When running with --import on, users are created before groups are processed, so all users (group members) should exist unless there are inconsistencies in your LDAP configuration.

Running the Import

Executing rt-ldapimport will run a test that connects to your LDAP server and prints out a list of the users found. To see more about these users, and to see more general debug information, include the --verbose flag.

That debug information is also sent to the RT log with the debug level. Errors are logged to the screen and to the RT log.

Executing rt-ldapimport with the --import flag will cause it to import users into your RT database. It is recommended that you make a database backup before doing this. If your filters aren't set properly this could create a lot of users or groups in your RT instance.

LDAP Filters

The ldapsearch utility in openldap can be very helpful while refining your filters.



Relies on the config variables $LDAPHost, $LDAPOptions, $LDAPUser, and $LDAPPassword being set in your RT Config files.

 Set($LDAPOptions, [ port => 636 ]);

LDAPUser and LDAPPassword can be blank, which will cause an anonymous bind.

LDAPHost can be a hostname or an ldap:// ldaps:// uri.

Set up the appropriate arguments for a listing of users.

Executes a search using the provided base and filter.

Will connect to LDAP server using connect_ldap.

Returns an array of Net::LDAP::Entry objects, possibly consolidated from multiple LDAP pages.

import_users import => 1|0

Takes the results of the search from run_search and maps attributes from LDAP into RT::User attributes using $LDAPMapping. Creates RT users if they don't already exist.

With no arguments, only prints debugging information. Pass --import to actually change data.

$LDAPMapping> should be set in your RT_SiteConfig.pm file and look like this.

 Set($LDAPMapping, { RTUserField => LDAPField, RTUserField => LDAPField });

RTUserField is the name of a field on an RT::User object LDAPField can be a simple scalar and that attribute will be looked up in LDAP.

It can also be an arrayref, in which case each of the elements will be evaluated in turn. Scalars will be looked up in LDAP and concatenated together with a single space.

If the value is a sub reference, it will be executed. The sub should return a scalar, which will be examined. If it is a scalar, the value will be looked up in LDAP. If it is an arrayref, the values will be concatenated together with a single space.

By default users are created as Unprivileged, but you can change this by setting $LDAPCreatePrivileged to 1.


We have found a user to attempt to import; returns the RT::User object if it was found (or created), undef if not.

_cache_user ldap_entry => Net::LDAP::Entry, [user => { ... }]

Adds the user to a global cache which is used when importing groups later.

Optionally takes a second argument which is a user data object returned by _build_user_object. If not given, _cache_user will call _build_user_object itself.

Returns the user Name.


Returns true is there is an LDAPMapping configured, returns false, logs an error and disconnects from ldap if there is no mapping.


Utility method which wraps _build_object to provide sane defaults for building users. It also tries to ensure a Name exists in the returned object.


Internal method - a wrapper around "_parse_ldap_mapping" that flattens results turning every value into a scalar.

The following:

        [$first_value1, ... ],

Turns into:

    "$first_value1 $first_value2 $scalar_value"

Arguments are just passed into "_parse_ldap_mapping".


Internal helper method that maps an LDAP entry to a hash according to passed arguments. Takes named arguments:


Net::LDAP::Entry instance that should be mapped.


Optional regular expression. If passed then only matching entries in the mapping will be processed.


Optional regular expression. If passed then matching entries in the mapping will be skipped.


Hash that defines how to map. Key defines position in the result. Value can be one of the following:

If we're passed a scalar or an array reference then value is:

        [value1_of_attr1, value2_of_attr1],
        [value1_of_attr2, value2_of_attr2],

If we're passed a subroutine reference as value or as an element of array, it executes the code and returned list is pushed into results array:


All arguments are passed into the subroutine as well as a few more. See more in description of $LDAPMapping option.

Returns hash reference with results, each value is an array with elements either scalars or arrays as described above.


Takes a hashref of args to pass to RT::User::Create Will try loading the user and will only create a new user if it can't find an existing user with the Name or EmailAddress arg passed in.

If the $LDAPUpdateUsers variable is true, data in RT will be clobbered with data in LDAP. Otherwise we will skip to the next user.

If $LDAPUpdateOnly is true, we will not create new users but we will update existing ones.


Adds new users to the group specified in the $LDAPGroupName variable (defaults to 'Imported from LDAP'). You can avoid this if you set $LDAPSkipAutogeneratedGroup.


Pulls the $LDAPGroupName object out of the DB or creates it if we need to do so.


Adds values to a Select (one|many) Custom Field. The Custom Field should already exist, otherwise this will throw an error and not import any data.

This could probably use some caching.


Adds CF values to an object (currently only users). The Custom Field should already exist, otherwise this will throw an error and not import any data.

Note that this code only adds values at the moment, which on single value CFs will remove any old value first. Multiple value CFs may behave not quite how you expect.

import_groups import => 1|0

Takes the results of the search from run_group_search and maps attributes from LDAP into RT::Group attributes using $LDAPGroupMapping.

Creates groups if they don't exist.

Removes users from groups if they have been removed from the group on LDAP.

With no arguments, only prints debugging information. Pass --import to actually change data.

Set up the appropriate arguments for a listing of users.


The user has run us with --import, so bring data in.


Takes a hashref of args to pass to RT::Group::Create Will try loading the group and will only create a new group if it can't find an existing group with the Name or EmailAddress arg passed in.

If $LDAPUpdateOnly is true, we will not create new groups but we will update existing ones.

There is currently no way to prevent Group data from being clobbered from LDAP.


Loads groups by Name and by the specified LDAP id. Attempts to resolve renames and other out-of-sync failures between RT and LDAP.


Loads an RT::Group by the ldap provided id (different from RT's internal group id)


Iterate over the list of values in the Member_Attr LDAP entry. Look up the appropriate username from LDAP. Add those users to the group. Remove members of the RT Group who are no longer members of the LDAP group.


Show debugging information about the group record we're going to import when the groups reruns us with --import.


Disconnects from the LDAP server.

Takes no arguments, returns nothing.

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