• NAME
• DESCRIPTION

NAME

RT::Action::SLA_SetStarts - set starts date field of a ticket according to SLA

DESCRIPTION

Look up the SLA of the ticket and set the Starts date accordingly. Nothing happens if the ticket has no SLA defined.

Note that this action doesn't check if Starts field is set already, so you can use it to set the field in a force mode or can protect field using a condition that checks value of Starts.