RT 4.4.3 Documentation
RT::Action::OpenOnStarted
NAME
RT::Action::OpenOnStartedDESCRIPTION
OpenOnStarted is a ScripAction which sets a ticket status to open when the ticket is given a Started value. Before this commit, this functionality used to happen in RT::Ticket::SetStarted which made the functionality the policy for setting started. Moving the functionality to a scrip allows for it to be disabled if it is not desired.
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