• NAME
• DESCRIPTION
• AUTHOR

NAME

RT::Action::UpdateParentTimeWorked - RT's scrip action to set/update the time worked on a parent ticket when a child ticket's TimeWorked is added to.

DESCRIPTION

This action is used as an action for the 'On TimeWorked Change' condition.

When it fires it finds a ticket's parent tickets and increments the time on those tickets along with the built in behavior of incrementing the TimeWorked on the current ticket.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>