RT 4.2.17 Documentation
RT::Action::OpenOnStarted
NAME
RT::Action::OpenOnStartedDESCRIPTION
OpenOnStarted is a ScripAction which sets a ticket status to open when the ticket is given a Started value. Before this commit, this functionality used to happen in RT::Ticket::SetStarted which made the functionality the policy for setting started. Moving the functionality to a scrip allows for it to be disabled if it is not desired.
← Back to index