RT 4.2.12 Documentation

• • Queues
    • DefaultOnMerge
    • ReminderStatusOnOpen
    • ReminderStatusOnResolve
  • RegisterRights

Queues

Returns RT::Queues collection with queues that use this lifecycle.

DefaultOnMerge

Returns the status that should be used when tickets are merged.

ReminderStatusOnOpen

Returns the status that should be used when reminders are opened.

ReminderStatusOnResolve

Returns the status that should be used when reminders are resolved.

RegisterRights

Ticket lifecycle rights are registered (and thus grantable) at the queue level.