• NAME
• SYNOPSIS
• DESCRIPTION
• OPTIONS

NAME

rt-crontool - a tool to act on tickets from an external scheduling tool

SYNOPSIS

    # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:
    rt-crontool \
      --search RT::Search::ActiveTicketsInQueue  --search-arg general \
      --condition RT::Condition::Overdue \
      --action RT::Action::SetPriority --action-arg 99 \
      --verbose

    # Escalate tickets
      rt-crontool \
        --search RT::Search::ActiveTicketsInQueue  --search-arg general \
        --action RT::Action::EscalatePriority

DESCRIPTION

This script is a tool to act on tickets from an external scheduling tool, such as cron.

Security:

This tool allows the user to run arbitrary perl modules from within RT. If this tool were setgid, a hostile local user could use this tool to gain administrative access to RT. It is incredibly important that nonprivileged users not be allowed to run this tool. It is suggested that you create a non-privileged unix user with the correct group membership and RT access to run this tool.

OPTIONS

search

Specify the search module you want to use

search-arg

An argument to pass to --search

condition

Specify the condition module you want to use

condition-arg

An argument to pass to --condition

action

Specify the action module you want to use

action-arg

An argument to pass to --action

template

Specify name or id of template(s) you want to use

transaction

Specify if you want to use either 'first', 'last' or 'all' transactions

transaction-type

Specify the comma separated list of transactions' types you want to use

log

Adjust LogToScreen config option

verbose

Output status updates to STDOUT