• NAME
• SYNOPSIS
• DESCRIPTION
• METHODS
  • Create PARAMHASH
  • id
  • EffectiveId
  • SetEffectiveId VALUE
  • Queue
  • SetQueue VALUE
  • QueueObj
  • Type
  • SetType VALUE
  • IssueStatement
  • SetIssueStatement VALUE
  • Resolution
  • SetResolution VALUE
  • Owner
  • SetOwner VALUE
  • Subject
  • SetSubject VALUE
  • InitialPriority
  • SetInitialPriority VALUE
  • FinalPriority
  • SetFinalPriority VALUE
  • Priority
  • SetPriority VALUE
  • TimeEstimated
  • SetTimeEstimated VALUE
  • TimeWorked
  • SetTimeWorked VALUE
  • Status
  • SetStatus VALUE
  • TimeLeft
  • SetTimeLeft VALUE
  • Told
  • SetTold VALUE
  • Starts
  • SetStarts VALUE
  • Started
  • SetStarted VALUE
  • Due
  • SetDue VALUE
  • Resolved
  • SetResolved VALUE
  • LastUpdatedBy
  • LastUpdated
  • Creator
  • Created
  • Disabled
  • SetDisabled VALUE
• SEE ALSO

NAME

RT::Ticket

SYNOPSIS

DESCRIPTION

METHODS

Create PARAMHASH

Create takes a hash of values and creates a row in the database:

  int(11) 'EffectiveId'.
  int(11) 'Queue'.
  varchar(16) 'Type'.
  int(11) 'IssueStatement'.
  int(11) 'Resolution'.
  int(11) 'Owner'.
  varchar(200) 'Subject' defaults to '[no subject]'.
  int(11) 'InitialPriority'.
  int(11) 'FinalPriority'.
  int(11) 'Priority'.
  int(11) 'TimeEstimated'.
  int(11) 'TimeWorked'.
  varchar(10) 'Status'.
  int(11) 'TimeLeft'.
  datetime 'Told'.
  datetime 'Starts'.
  datetime 'Started'.
  datetime 'Due'.
  datetime 'Resolved'.
  smallint(6) 'Disabled'.

id

Returns the current value of id. (In the database, id is stored as int(11).)

EffectiveId

Returns the current value of EffectiveId. (In the database, EffectiveId is stored as int(11).)

SetEffectiveId VALUE

Set EffectiveId to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, EffectiveId will be stored as a int(11).)

Queue

Returns the current value of Queue. (In the database, Queue is stored as int(11).)

SetQueue VALUE

Set Queue to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Queue will be stored as a int(11).)

QueueObj

Returns the Queue Object which has the id returned by Queue

Type

Returns the current value of Type. (In the database, Type is stored as varchar(16).)

SetType VALUE

Set Type to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Type will be stored as a varchar(16).)

IssueStatement

Returns the current value of IssueStatement. (In the database, IssueStatement is stored as int(11).)

SetIssueStatement VALUE

Set IssueStatement to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, IssueStatement will be stored as a int(11).)

Resolution

Returns the current value of Resolution. (In the database, Resolution is stored as int(11).)

SetResolution VALUE

Set Resolution to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Resolution will be stored as a int(11).)

Owner

Returns the current value of Owner. (In the database, Owner is stored as int(11).)

SetOwner VALUE

Set Owner to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Owner will be stored as a int(11).)

Subject

Returns the current value of Subject. (In the database, Subject is stored as varchar(200).)

SetSubject VALUE

Set Subject to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Subject will be stored as a varchar(200).)

InitialPriority

Returns the current value of InitialPriority. (In the database, InitialPriority is stored as int(11).)

SetInitialPriority VALUE

Set InitialPriority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, InitialPriority will be stored as a int(11).)

FinalPriority

Returns the current value of FinalPriority. (In the database, FinalPriority is stored as int(11).)

SetFinalPriority VALUE

Set FinalPriority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, FinalPriority will be stored as a int(11).)

Priority

Returns the current value of Priority. (In the database, Priority is stored as int(11).)

SetPriority VALUE

Set Priority to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Priority will be stored as a int(11).)

TimeEstimated

Returns the current value of TimeEstimated. (In the database, TimeEstimated is stored as int(11).)

SetTimeEstimated VALUE

Set TimeEstimated to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeEstimated will be stored as a int(11).)

TimeWorked

Returns the current value of TimeWorked. (In the database, TimeWorked is stored as int(11).)

SetTimeWorked VALUE

Set TimeWorked to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeWorked will be stored as a int(11).)

Status

Returns the current value of Status. (In the database, Status is stored as varchar(10).)

SetStatus VALUE

Set Status to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Status will be stored as a varchar(10).)

TimeLeft

Returns the current value of TimeLeft. (In the database, TimeLeft is stored as int(11).)

SetTimeLeft VALUE

Set TimeLeft to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, TimeLeft will be stored as a int(11).)

Told

Returns the current value of Told. (In the database, Told is stored as datetime.)

SetTold VALUE

Set Told to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Told will be stored as a datetime.)

Starts

Returns the current value of Starts. (In the database, Starts is stored as datetime.)

SetStarts VALUE

Set Starts to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Starts will be stored as a datetime.)

Started

Returns the current value of Started. (In the database, Started is stored as datetime.)

SetStarted VALUE

Set Started to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Started will be stored as a datetime.)

Due

Returns the current value of Due. (In the database, Due is stored as datetime.)

SetDue VALUE

Set Due to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Due will be stored as a datetime.)

Resolved

Returns the current value of Resolved. (In the database, Resolved is stored as datetime.)

SetResolved VALUE

Set Resolved to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Resolved will be stored as a datetime.)

LastUpdatedBy

Returns the current value of LastUpdatedBy. (In the database, LastUpdatedBy is stored as int(11).)

LastUpdated

Returns the current value of LastUpdated. (In the database, LastUpdated is stored as datetime.)

Creator

Returns the current value of Creator. (In the database, Creator is stored as int(11).)

Created

Returns the current value of Created. (In the database, Created is stored as datetime.)

Disabled

Returns the current value of Disabled. (In the database, Disabled is stored as smallint(6).)

SetDisabled VALUE

Set Disabled to VALUE. Returns (1, 'Status message') on success and (0, 'Error Message') on failure. (In the database, Disabled will be stored as a smallint(6).)

SEE ALSO

This class allows "overlay" methods to be placed into the following files _Overlay is for a System overlay by the original author, _Vendor is for 3rd-party vendor add-ons, while _Local is for site-local customizations.

These overlay files can contain new subs or subs to replace existing subs in this module.

Each of these files should begin with the line

   no warnings qw(redefine);

so that perl does not kick and scream when you redefine a subroutine or variable in your overlay.

RT::Ticket_Overlay, RT::Ticket_Vendor, RT::Ticket_Local

← Back to index