RTIR: RT for Incident Response

RTIR 5.0.0 - 2020-07-17
=======================

We're pleased to announce the general availability of RTIR 5.0.0. This
release introduces a major update of the web UI, following the RT
update to the popular open source Bootstrap front-end toolkit. This
brings to RTIR (and RT) a modern, responsive layout, keeping all of
the familiar features of RTIR. Details on this and other changes and
new features are below.

You can get the new version here:

https://download.bestpractical.com/pub/rt/release/RT-IR-5.0.0.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-IR-5.0.0.tar.gz.asc

SHA-256 sums

1230c6b689435bff5798431f740830aadedb98626a72bf51210dc648a0a675d4  RT-IR-5.0.0.tar.gz
72fbb7fc2534243890cc95a2f41dfc85e9d755649ac23735b369feab109b9be1  RT-IR-5.0.0.tar.gz.asc

As with previous versions of RTIR, it's import to install with a matching
version of RT. The RTIR 5.0 series is compatible with the RT 5.0 series.
If you have used past versions of RTIR, you'll know that in the past the
version numbers were independent, which could lead to some confusion. With
this new release, the major series version numbers between RTIR and RT are
the same and we hope this makes it easier to find compatible versions.

If you are upgrading from a previous RTIR version, be sure to review the
RTIR UPGRADING-5.0 upgrade documentation:
https://docs.bestpractical.com/rtir/5.0.0/UPGRADING-5.0.html

If you are also upgrading to RT 5.0.0, be sure to also read its
documentation, available at
https://docs.bestpractical.com/rt/5.0.0/UPGRADING-5.0.html

There were many, many changes throughout RTIR to support these major new
features. In addition to the theme updates, RTIR has a new feed reader,
the search and charting interface now uses RT's core search system,
and default custom field values now use RT's core default values feature.

Here is an abbreviated list of additional changes:

  * Convert to Bootstrap as base web design framework, aligning with RT
  * Remove table-based page layout and make design responsive
  * Support RT's new elevator-light and elevator-dark themes
  * Convert many on-screen hints/help to tooltips
  * Add Fontawesome and update all icons to svg
  * The main navigation menu for RTIR has been restored to the previous main
    RTIR menu item, and this menu now appears next to the Home menu
  * Queue can now be selected on the ticket create page
  * Use RT's LinkedQueuePortlets feature for linked queues on Incident display
  * Add RTIR_DefaultQueue option to set a default queue in RTIR create pages
  * Fix message box colors for reply/comment on reply pages
  * Migrate to RT core search for RTIR search pages
  * Use RT ListActions to show warnings for Incident reply page
  * Remove hard coded width values for RTIR simple search
  * Add Priority to RTIR portlets and orderby Priority 2nd
  * Remove the session cache of the "RTIR at a glance" portlet lists
  * Use new search selection interface for editing RTIR home page
  * Update style on RTIR default reporting page
  * Add new feature to display information from security feeds
  * Convert Updates to new column map to show message count
  * Link to RT ticket create on RTIR create pages
  * Update testing infrastructure to Docker and TravisCI
  * Restore Incident and Investigation create on one page
  * Add new domain parsing to a custom field similar to IP parsing
  * Use core default values instead of RTIR_CustomFieldsDefaults config
  * Display RTIR::Ticket CF groupings on queue admin Default Values tab
  * Add autocomplete for select Incident input
  * Rename SelectIncident input from 'More' to 'Add'
  * Remove the confusing incident Reply sub-menu link on Incident Reply pages


A complete changelog is available from git by running:
    git log 4.0.1..5.0.0
or visiting
    https://github.com/bestpractical/rtir/compare/4.0.1...5.0.0