RTIR: RT for Incident Response

2014-05-13

RTIR 3.0.2 contains a number of bug fixes and performance
enhancements since 3.0.1 as well as a few constituency regressions
dating back into 2.6. If you used add_constituency on 2.6 or 3.0 to set
up your constituencies, you will want to review UPGRADING-3.0 to ensure
your custom field permissions are correct.

When installing or upgrading to RTIR 3.0.2, you should consider also
using RT 4.0.20 which contains a number of bugfixes and enables RTIR to
make use of an additional performance enhancement cache.

https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.2.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.2.tar.gz.asc

SHA1 sums

54e42f2bf8d26099f4797a94d87b5bf9beea4c75  RT-IR-3.0.2.tar.gz
beddfb88a3550ca15f5a6b9c38ec66d75fa0bbed  RT-IR-3.0.2.tar.gz.asc

Bugs
* Cache Constituency metaqueues to avoid performance penalty on every
  HasRight check. This is particularly evident in the REST or other
  large ticket list outputs.
* When RTIR 3.0 moved to using the standard RT Quick Search portlets, it
  did not update filter callbacks appropriately, so Constituency
  metaqueues were visible in both the RT and RTIR homepages. They are
  now filtered and filtered at the database level.
* RTIR 2.6 and 3.0 shipped an add_constituency script that did not
  properly grant rights on core RTIR custom fields during constituency
  configuration. It grants rights slightly broader than the 2.4
  version, but this is probably more correct, and easily corrected in
  the admin UI.
* Recognize that TLDs can be longer than 3 characters when looking for
  email addresses.
* Clean up a log warning generated when replying to Incidents.

Features
* When using RT 4.0.20 or newer, the Search box in the upper righthand
  corner will properly indicate that you are searching Incidents, not all
  Tickets.
* When using RT 4.0.20 or newer, RTIR can cache the results of generating
  MakeClicky links on tickets for 6 hours. Because of the number of
  types of links that RTIR generates, and the likelihood that there are
  many IP addresses or URLs which are linkified, this can be a large
  performance gain on long or frequently loaded tickets.

A complete changelog is available from git by running:
    git log 3.0.1..3.0.2
or visiting
    https://github.com/bestpractical/rtir/compare/3.0.1...3.0.2