RT: Request Tracker
RT 6.0.1 Release Notes
RT 6.0.1 -- 2025-08-05 ====================== We're pleased to announce the general availability RT 6.0.1. This release primarily supports running the newly released RTIR 6.0.1. Some new features and bug fixes are also included. A detailed list of changes is provided below. The new version is available here: https://download.bestpractical.com/pub/rt/release/rt-6.0.1.tar.gz SHA-256 sums 716650ddcb5fc5e87a6422bd341c70e56f28b276e9df0d2402ff1aa24b6dd260 rt-6.0.1.tar.gz c9be232e8b8ffc7b3ad3f0edae018a07c69ab04315c8dc8f72c9b1c97a49d621 rt-6.0.1.tar.gz.asc General User UI --------------- * Move inactive loading spinners to bottom of DOM to prevent blocking clickable elements * Fix multiple value handling in TomSelect inputs when splitting on delimiters * Improve visual consistency by applying Bootstrap styling to radio button columns * Fix "Reset" radio button functionality for select configurations on the config edit page * Convert CKEditor toolbar configuration to extended format for easier customization * Default to the current class for existing articles instead of system default * Exclude 'id' field from NOT NULL validation checks in user autocomplete on PostgreSQL to prevent invalid integer syntax errors * Exclude 'id' field from NOT NULL validation checks in group autocomplete on PostgreSQL to prevent invalid integer syntax errors * Preserve Description field content when changing queues on ticket create/update pages * Remove duplicate div.row.mt-2 wrapper for Sign/Encrypt inputs * Fix duplicated mt-2 CSS class for radio inputs in Boolean widget * Improve visual consistency in dark mode by fixing prefix/suffix border colors for input groups * Fix default reference links on ticket clone by using proper double-space delimiter * Render all default values in TomSelect user autocomplete inputs instead of only the first value * Automatically reveal history widget before jumping to anchor elements within it to support unread messages * Fix "Jump to Unread" functionality in ShowHistory "click" mode * Add clickable links from pending dependency status text to search results * Migrate GnuPG key select inputs to use RT 6 styling * Add support for Dates widget on ticket update page * Update copy button for conditions and actions to use boosted links * Remove duplicated saved search widgets on dashboard content page * Fix visual styling of inline edit links by removing trailing spaces * Support updating Description field on ticket Jumbo page * Replace deprecated ShowSummary widget in SelfService Asset Display * Add "g r" keyboard shortcut to reload main container * Avoid using <pre> tags when quoting text content * Preserve multiple spaces when rendering plain content instead of collapsing * Remove extra newline when quoting content with CKEditor 5 * Support reverting in-use page layouts to their config file version Administration -------------- * Fix DefaultDashboard attribute dependency handling now that Dashboards are in a separate table in the database * Remove duplicate Asset entries from shredder objects list that caused errors using Shredder in the web UI * Prevent modification of $ChromePath and $SendmailPath configuration options in the web UI for security reasons * Display ChromePath and SendmailPath as read-only text inputs instead of textareas on configuration edit page * Refactor configuration edit page stringify logic to simplify value handling * Fix display of current DefaultQueue value when configured using queue name instead of ID * Show queue names instead of IDs on configuration pages and in update messages for better readability * Improve visual alignment of reset checkboxes with their labels on configuration edit page * Skip unnecessary PageLayoutMapping configuration updates when creating queues with default layouts * Expand TicketSQL to support additional queue fields for searching * Fix ShowSummary template compilation errors and add deprecation test * Migrate old saved search and dashboard rights to new standardized names * Set LastUpdated field only when updates succeed and values actually change * Document the LastUpdated behavior change for ticket updates * Document the MessageBoxRichTextInitArguments configuration change for CKEditor toolbar customization * Merge extension config meta with existing meta * Show a message when a page layout tries to use a CustomFieldGrouping and it can't be found * Refresh the lifecycle cache after admin page changes to show the updated lifecycle Extensions and RTIR Support ---------------------------- * Provide a clean interface for SavedSearch options management * Allow extensions to add custom SavedSearch options * Make HTMX query arguments available via callback for dynamic requests * Add support for absolute paths in dashboard components (e.g., "/RTIR/Elements/QueueSummary") * Enable email squelching for selected roles during ticket creation * Support merging arrays in PageLayoutMapping configuration to allow extensions to add custom mappings * Support merging arrays in CustomFieldGroupings configuration for extensions * Add callbacks to modify cached object items for constituency-specific filtering * Support hiding attachments in Message widgets for multi-ticket creation forms * Add BeforeCreate callback parameter for validation failure handling * Set dynamic form actions based on request path for extension-specific endpoints * Add BeforeShowWidgets/AfterShowWidgets callbacks for ticket creation page customization * Use general arguments to set default values from cloned tickets for better compatibility * Use loose SubmitTicket check on ticket create page to support multiple submit button scenarios * Support input name prefixes for multi-ticket creation scenarios * Support customizing message titles, people sections, and submit labels on ticket creation * Support keeping default status values that are normally excluded due to permissions * Allow limiting displayed groupings in Asset CustomFieldCustomGroupings widget * Add missing WebPath for modify scheduled process functionality (thanks Zack!) * Support limiting CustomFieldGroupings on Asset and Ticket creation pages * Expand ticket display check to cover additional display pages * Support refreshing process articles on ticket display pages * Add support for absolute paths in /Views/Ticket/ endpoints * Add BeforeActionList callback on Create page for ticket locking functionality * Add BeforeAbort callback for TSV export customization Internals --------- * Switch code formatting to use Perl::Critic's --perl-best-practices configuration * Adopt "not cuddled else" code style for improved visual distinction between blocks * Bypass ACL cache when validating owner permissions during queue changes to ensure accurate permission checking * Migrate body ID attribute to .main-container element with support for customized CSS classes * Clean up temporary debug code from development * Register event handlers only for newly added DOM elements to avoid multiple registrations * Migrate history loading to HTMX-powered system with boosted link support * Update quote selection mechanism to be compatible with HTMX request handling * Prevent Pragma headers from being set on cached HTTP responses * Cache /Helpers/UserInfo endpoint for improved performance * Avoid rebuilding top menu unnecessarily on main-container changes * Add support for import/export of @Configuration in JSON serializer * Ensure window.RT object exists in footer to prevent JavaScript errors * Convert more RT elements to use Labelled Value Testing ------- * Confirm that all shredder plugin pages load correctly * Update ticket_status test code for DOM changes in RT 6 * Update mechanize test content to support input name prefixes * Add comprehensive test coverage for owner updates during queue changes * Add test showing incorrect class selection for new articles * Add test showing user autocomplete errors with 'id' return parameter * Add article autocomplete test with return=id parameter to verify functionality * Add test coverage for group autocomplete endpoint functionality * Add test showing group simple search errors with 'id' return parameter * Add test coverage for Configurations export/import functionality * Add Selenium tests for multiple requestors on ticket creation * Add test coverage for PageLayoutMapping updates during queue creation * Add test coverage for quote selection functionality on ticket update * Add Selenium test for SelfService Asset Display page * Add test with custom fields in page layout mapping to verify functionality * Confirm that page layout custom fields are applied before checking values Complete Changelog ------------------ A complete changelog is available from git by running: git log rt-6.0.0..rt-6.0.1 Or on the web at: https://github.com/bestpractical/rt/compare/rt-6.0.0...rt-6.0.1